Politique de remboursement

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at crea_lou@outlook.com.

If your return is accepted, we'll send you instructions on how and where to send your package. You are responsible for arranging and paying for the return shipping. We recommend using a tracked shipping service to ensure your return reaches us safely. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at crea_lou@outlook.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14 day cooling off period

Notwithstanding the above, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds or store credit

We will notify you once we've received and inspected your return, and let you know if it was approved or not.

If approved, you can choose:

• Refund: You'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

• Store credit: The credit will be added to your customer account immediately after approval. You can use it on your next purchase - it will automatically apply at checkout when you're logged in. Store credit never expires.

If more than 15 business days have passed since we've approved your return and you haven't received your refund or store credit, please contact us at crea_lou@outlook.com.